Rules on our free return service
A purchase can be cancelled and it is a free service offered to the customers of Oti General Trading S.R.L., a limited liability company, established in compliance with the Romanian legislation, with its registered address in Bucharest, Sector 3, 51, Bd. Theodor Pallady, the Computing Center Building, 1st Floor, registered with the Trade Register under no. J40/3412/2010, tax registration number RO26728203.
With this service, Oti Shop customers can return free of charge within 14 calendar days the products purchased on the otishop.eu website, as per the Return Terms and Conditions provided by this Regulation.
This service does not affect the right of withdrawal provided for by Government Emergency Ordinance 34/2014 on consumer rights under contracts concluded with professionals, for remote contracts.
Customers who cancel their purchase, requesting to return a product, will comply with the rules of this Regulation, which they will accept in full.
The clients of otishop.eu are the direct beneficiaries of this free service.
They can be individuals or legal entities that have purchased products on otishop.eu.
How can you return the products purchased on otishop.eu?
Products purchased on otishop.eu can be returned within 14 calendar days:
- by filling in the Return Form displayed on the website under the Shopping Information section accessible from the User account of the website https://otishop.eu/account or
- unequivocal statement by which the buyer expresses his/ her decision to withdraw from the contract, the receipt of which will be confirmed (by email).
The period of 14 calendar days is calculated from the date of delivery of the product purchased on otishop.eu; in the case of an order containing several products, the period of 14 calendar days is calculated from the date of delivery of the last product in the order.
The buyer has the right to withdraw from the sales contract without having to justify hi/ her decision and without incurring any other costs.
In accordance with Directive 2011/83/EU, point (47) of the presentation: in order to determine the nature, characteristics and operation of the goods, the consumer should handle and inspect them in the same way as he / she would be allowed to do in a store.
You are responsible for any possible decrease in the value of the products, if following verification of the conformity, properties and functionality of the products it becomes clear that this devaluation has been caused by improper handling by you.
Conditions relating to the returned product
It is recommended that the returned product is in the same condition in which it was purchased or delivered:
● It has all components and accessories;
● The product must be returned safely, as far as possible in its original packaging, to avoid damage during handling and/or shipping.
Products not accepted for return
● Products showing physical changes, bumps, chipping, scratches, mechanical or electrical shocks. Products showing physical changes, bumps, chipping, scratches, shocks, traces of excessive use and/or unauthorized interventions, etc. are not accepted for return.
● If more than one product of the same model has been purchased, a return is accepted only if one single piece has been unsealed or unpacked;
● If a product included in a promotional package is returned, the difference between the base price and the promotional price of the returned product will be refunded.
The right to withdraw
The customer informs Oti General Trading S.R.L. of his/her decision to withdraw from the contract by filling in the Return Form available on the otishop.eu website.
For the products for which the return request was made through the Return Form on the website, within maximum 1 hour from the submission of the notification, the buyer will receive by e-mail details on his/ her submitted request. Any communication with the customer will be made in writing using the email address used to place the original order. The amount of the return will be paid by bank transfer.
Oti General Trading S.R.L. will issue a return invoice for the value resulted following the verification and will reimburse the customer for the respective amount of money, including the initial costs of delivery, if they were incurred by the buyer.
The return amount in the return tax invoice will be refunded to the customer via the same payment method. If the payment for the order was made using a debit card, the refund will be made by the same payment method no later than 3 days from the date on which Oti General Trading S.R.L. takes possession of the returned product, but no more than 14 calendar days from the moment Oti General Trading S.R.L. is informed of the consumer's decision to withdraw from the contract.
How long will it take to get your refund?
The refund will be made no later than 3 days from the date on which Oti General Trading S.R.L. takes possession of the returned product, but no more than 14 calendar days from the moment Oti General Trading S.R.L. is informed of the consumer's decision to withdraw from the contract.
The day on which the consumer exercises his/her right of withdrawal from the contract will not be taken into account when calculating this period, and if the last day of such period is a non-working day, Oti General Trading S.R.L. will extend the period accordingly.
Processing of personal data for the purposes of the return
If there are no non-conformities and the products meet all the return conditions mentioned above, the employees of Oti General Trading S.R.L. shall proceed to the preparation of the applicable financial and accounting documents, in accordance with the legal provisions (return/advance invoice, compensation provision, payment provision, receipt). The data necessary for the preparation of the above-mentioned documents refer to: surname, first name, domicile, series and no. of Identity Card, bank account, as the case may be. We will use the personal data for the purposes of the financial-accounting documents, according to the legal provisions in force. If you do not wish to provide this data, the return of the products is not possible, even if it falls within the return conditions presented above, as this way we would not be able to comply with the tax legislation.
Special costs and fees for cancelling the purchase: all costs are borne by Oti General Trading S.R.L.
Oti General Trading S.R.L. may refuse to cooperate with consumers who have abused their right to withdraw from a purchase. They would be notified prior to the imposition of restrictions on the sale of products or services.
Product guarantee
Oti Group is proud to offer a lifetime guarantee on Oti cast iron cookware from the date of purchase, for the lifetime of the original owner, whether a self purchase or received as a gift.
This lifetime guarantee covers defects in manufacturing and/or materials when the product is used in normal, household conditions and in accordance with the care and use instructions provided by the manufacturer.
This guarantee does not cover normal wear and tear, commercial use, or improper use and care of the product.
To make a guarantee claim, please provide the following with your Oti cast iron cookware: your name, address, the nature of the complaint, and the name of the retailer from whom the product was purchased (physical store or online store). Return the product along with the proof of purchase receipt and your contact details.
Defective cookware will be replaced at no charge with a similar product or one of equivalent value if the original product is no longer available.
*This lifetime guarantee does not affect your statutory rights. The lifetime guarantee does not apply to enamelled and non-stick coated cookware.